Terms and Conditions

Updated: 14 October 2026. These terms apply to purchases from Swimtowel (Swimdry) at swimtowel.co.za. They must be read together with our Refund and Returns Policy. Your statutory consumer rights remain unaffected.

Seller and contact details

Business name: Swimtowel (Swimdry). Business type: sole proprietorship.

Business and returns address: Upper Level, Unit 9, Platinum Square, 2 Protea Avenue, Lenasia 1827, Gauteng, South Africa. Email: orders@swimtowel.co.za. Telephone: +27 67 872 2688. Website: swimtowel.co.za.

Products, prices and placing an order

Product pages describe the available towels and accessories, their sizes, colours and selectable variations. Please check the chosen variation, quantity, delivery address and final total before placing your order. You can edit your basket and checkout details before submitting.

Prices are displayed in South African rand (ZAR). The checkout shows the total payable, including the applicable delivery charge. Payment is available through Payfast. Contact us if a payment or order confirmation appears incorrect.

Guest checkout is available. If you choose to create an account, keep your login details secure and ensure that your contact and delivery information is accurate.

Delivery

The online store currently delivers within South Africa. Standard towel orders attract R99 delivery when the merchandise total is below R700. Delivery is free when the merchandise total is R700 or more; any applicable discount is taken into account before the threshold is assessed. Check your basket and checkout for the applicable delivery method and total.

Please allow 1–2 working days for packing before dispatch. Orders can be placed at any time; there is no daily order cut-off.

Delivery providers include The Courier Guy. Delivery timing may depend on product availability and your location. Where section 46 of the Electronic Communications and Transactions Act applies, we will fulfil an order within 30 days of receiving it unless a different period is agreed. If the applicable period is missed, the statutory cancellation rights remain available.

If ordered goods are unavailable, we will notify you and refund amounts paid as required by law. Contact us about an overdue, lost, damaged or incorrect delivery so we can investigate with the delivery provider.

Corporate and personalised orders

Submitting a corporate enquiry requests a quotation; it does not place or pay for an order. A quotation should confirm the products, quantities, branding, price, delivery and production arrangements for the proposed order. Any different delivery period must be agreed.

Only provide artwork that you are entitled to use. Personalised and made-to-specification goods may be excluded from the statutory online cooling-off period where the legal exception applies. Rights concerning defective or non-conforming goods remain.

Returns, privacy and complaints

We offer no voluntary change-of-mind returns or exchanges beyond statutory rights. Our Refund and Returns Policy explains applicable cooling-off, defective-goods and refund rights and how to arrange a return.

Our Privacy Policy explains how order, account and enquiry information is handled. For order problems or complaints, email orders@swimtowel.co.za with your order reference and the issue. Contacting us does not limit your right to approach a competent regulator, consumer body or court.

South African law applies, including mandatory consumer protections. No provision of these terms excludes a right or remedy that cannot lawfully be excluded. Changes published later will not retrospectively remove rights attached to an existing order.